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Popular ideas Here are this month's most popular ideas about Network Manager. New to Brainstorm? Learn how it works!

A valuable network troubleshooting dialog  
Written by RyanFelder the 17 May 12 at 15:30. New
As a network engineer, I see reports from my own technical support department that miss some basic, valuable troubleshooting steps.

Network diagnostic tools in Ubuntu are intimidating and unintuitive for less technical users.
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Solution #1: A valuable network troubleshooting dialog
Written by RyanFelder the 17 May 12 at 15:30.
There should be an easy to read, pretty dialog that runs some basic troubleshooting steps and displays the results.

The idea is to assist helpdesk type support agents to resolve issues quickly, which would, in turn, help the end user.

I am connected wirelessly to the SSID 'abc123' using WPA2.
I can get an IP address. It is '192.168.10.170'
I can ping my gateway. It is '192.168.10.1'
I can do DNS lookups.
I can ping external ips by ip.
I can ping external ips by hostname.

I'm aware there are tools that provide this information, but providing it in an easy to find, non-scary, low-tech way would be very helpful for anyone who has to call a support department.

See the 2 comments or propose a solution >>