Idea #7906: Need Live Human Help? connect novice users to ubuntu's IRC channels with 1 clic

Written by madjr the 1 May 08 at 00:03. Category: Accessibility.
Related to: Nothing/Others. Status: New

Description

Live Help/support is now commonly available in many websites and does improve the user experience.

in this online review Ubuntu got bashed:
http://ubuntuforums.org/showthread.php?p=4848160

it's clear that with just 2 or 3 answers from a live human person from the chat rooms, that reviewer would have a different opinion.

right now to get to the chat rooms is not a so easy process.

You have to download and configure the irc clients.

I propose a 1 click install and launch of x-chat (or the easier one the devs find appropriate)

also, "Need Live Human Help?" should be highly visible for a new user or else it will not have any effect.

here are example videos of test of how difficult Ubuntu can be even to a tech user:
http://ubunite.com/content/view/66/1/

he could had gotten another person in the IRC support chat rooms to guide him... if this idea was implemented of course

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frandavid100 wrote on the 1 May 08 at 07:56

There was a cool app time ago that took care of that, "ubuntu live chat support". And I think it's a good idea, so I'm going to vote for it.

I'm not sure I want the kind of person who wrote that "nerdy forums" comment in the IRC channel, though. He might as well be writing "I don't feel like hanging around on your nerdy IRC channel and get plucky answers about how to handle you". I think paid support is what he needs.

frandavid100 wrote on the 1 May 08 at 07:57

https://wiki.ubuntu.com/UbuntuLiveChatSupport

Forgot the link.

ElijahLynn wrote on the 1 May 08 at 17:28

Awesome! This needs to be front and center in the OS and visible so everyone knows it is there. I had a hard time finding live help when I first started. It should just open the client and log in to the channel.

Vote this one up everyone!

edm1 wrote on the 1 May 08 at 19:12

This would probably lead to increased amount of malicious advice being given to new users. Some kind of protection would have to be in place, i don't think a disclaimer would be enough.

madjr wrote on the 1 May 08 at 21:10

@edm1

maybe filter known malicious commands would do the trick.

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