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Idea #21154: Predicting hardware configuration problems and solutions from system specs.

bug This idea was marked as already implemented the 25 August 09.
Written by clytle374 the 23 Aug 09 at 02:00. Category: Hardware support. Related project: Nothing/Others. Status: Already implemented
Rationale
Every time someone buys a computer off a store shelf and tries to install Linux(often Ubuntu) it can be a good experience, or not. A lot of the problems they experience could be predicted and answered without lots of searching through off topic or outdated information. Also due to the speed at which issues are fixed, this leaves a new user often hopelessly digging for the answer they need.

I thought of this while installing Ubuntu on a Aspire One AOD 250 netbook and digging through dozens of old fixed problems, only to keep finding one new user with the same problem as I giving up on Linux as a result. It is almost guaranteed that everyone with this same system is having the same problem, yet the forums and howtos are plugged up with fixed problems.
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36
votes
closed
Solution #1: Help system based on users system
Written by clytle374 the 23 Aug 09 at 02:00.
Since many people start out with Linux on a off the shelf system. If a help system, or the user forums, used the system specs or make/model of the user's computer then results could be tracked down much more quickly. And allow for skipping over outdated and irrelevant material.

While this would be a massive undertaking to database all systems with the corresponding answers and solutions, it would be more feasible to start with systems like the netbooks that have limited hardware configurations. Once the computer was identified it could automatically take the user to the proper place thought a help dialog box.

If the system was expanded to include more and more hardware it could also catch problems that strange combinations create. And allow true problems to be identified and passed to developers quicker, with a better view and scope of the problem.
16
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closed
Solution #2: Provide "Works with Linux" labeling to merchants
Written by germclown the 24 Aug 09 at 07:12.
Head this problem off at the store.

Design and provide a packaging and display label (as a vector image) that advertises good Linux operability for a part. A similar label is also available for pre-assembled systems that contain only such parts.

The goal is for the label to be interpreted by the consumer as "this will work as well with Linux as it would with Windows or OSX". All parts must either be perfect plug-and-play, or have an easy to use CD to assist Linux installation.

Perhaps a Gold and Silver rating. Both must be stable, but Silver may not have 100% functionality (like my keyboard which has a few Linux-unfriendly buttons).

The actual label/slogan may need a marketers touch, and the solution may need to be distro-specific ("Works with Ubuntu", etc).
4
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closed
Solution #3: Ask big review sites to test Linux compatibility
Written by cos the 25 Aug 09 at 10:02.
Places like http://www.trustedreviews.com/ have hundreds of reviews, and it would be _extremely_ useful if Canonical signed some of them up as partners: every time they write a review, they also try Ubuntu and let everyone know if it works or not.

Propose your solution

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cheesehead (Brainstorm moderator) wrote on the 23 Aug 09 at 13:01
Information specific to the AspireOne is at https://help.ubuntu.com/community/AspireOne
The Aspire One community could certainly use your contribution.

Ubuntu-certified hardware vendors for guaranteed compatibility are available: http://webapps.ubuntu.com/partners/system/

Hardware-not-detected or hardware-working-improperly should be reported to the Ubuntu bug tracker at https://bugs.launchpad.net/ubuntu/+filebug.

Darwin Survivor wrote on the 23 Aug 09 at 13:19
While the links cheesehead posted are useful, it would still be nice to find any laptop/desktop on a reseller site (bestbuy, ncix, futureshop, etc) and be able to type the model name/number into a database and see any predicted problems.

cos wrote on the 23 Aug 09 at 18:59
Have you found http://www.linux-laptop.net/ ?

Presentation definitely leaves something to be desired, but their lists seem to be quite comprehensive.

It would be very good for everyone if Canonical helped clean up that site and provided a link to it from the main page.

clytle374 wrote on the 23 Aug 09 at 20:53
The true issue is finding the information. The Aspire One page seems outdated, I didn't have one problem it mentioned and wasn't model specific. It would be nice if new users could be directed to that page.

While the compatibility data site is nice, it offers little help to noobs that didn't buy hardware with Linux in mind, or having problems with an upgrade.

I'm a seasoned Linux user and was honestly overwhelmed searching for the few posts on wired network problems out of the tons of wireless problems.

When I finally find the answer, I have to download the driver and compile it. No big deal, but the tar is corrupt and you must edit the make file. New users won't get through this.


deusdiabolus wrote on the 23 Aug 09 at 22:14
A feature like this would also be helpful in my situation. I have a Dell that I adopted with Ubuntu installed, and its audio/video chipsets are onboard, so sometimes it's tricky figuring out the proper/best configurations for sound and video playback. Most of the innards are still the original machine's, so if there was a database that identified that and either took users to a site or "automagically" downloaded and installed required software and drivers, it would go a long way towards encouraging use of Ubuntu/Linux.

cos wrote on the 24 Aug 09 at 10:03
http://www.ubuntuhcl.org/


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