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Idea #12944: Better Remote Assistance with trasparent-firewall capability

bug This idea is a duplicate of Idea #17102: Easy screen-sharing and audio-chat for instant messengers.
Written by andy80 the 8 Sep 08 at 18:55. Category: Usability. Related project: Nothing/Others. Status: New
Rationale
Actually there's a very usefull tool in Ubuntu and it's Remote Desktop. Thanks to this tool a newbie can get remote assistance from a more expert user.

Anyway this tool is completely unusefull if the newbie is behind a firewall or if his connection is behind NAT.

If newbie wants help he has to open a port on his router and redirect traffic directed to that port, to the same port of his local (192.168.x.x) IP. This is very hard to do for a new user!

We should have something similar to MSN Messenger Remote Assistant (for example integrate it into a Jabber client or whatever you want). With it there's no need to have a direct connection and it could be possible for the user to easily get remote assistance.

25
votes
closed
Solution #1: Auto-generated solution of idea #12944
Written by andy80 the 8 Sep 08 at 18:55.
Ubuntu Brainstorm was updated in January 2009. Since the idea #12944 was submitted before this update, its rationale and solution are not separated. Please vote accordingly, and if you have the necessary rights, please separate the rationale from the solution. Thanks!

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Comments
mikaelstaldal wrote on the 9 Sep 08 at 10:39
The best way to solve this would be to have the possibility for the user to initiate an outbound TCP connection to the person who should see his desktop (today it's vice versa).

Good idea.

Alan Pope (Ubuntu developer) wrote on the 9 Sep 08 at 11:39
There is a package called gitso that does this. The person requesting support doesn't need to open up any ports on their firewall, only the person giving support does.

andy80 wrote on the 9 Sep 08 at 12:10
Alan: cool! I didn't know about it. Does it support remote desktop protocol too? It's faster than VNC protocol.

mikaelstaldal wrote on the 9 Sep 08 at 15:16
I don't find anything when searching for "gitso" in Synaptic (Ubuntu 8.04).

wendell wrote on the 9 Sep 08 at 17:32
There are bugs opened in upstream GNOME about this issue. As an upstream developer, I am open to comments.

noobuntu wrote on the 15 Sep 08 at 23:57
consider yuuguu tool, multi-OS supported, Ubuntu amongem them

[quote]
Yuuguu is the free screen sharing tool. Share your desktop and work with up to 30 people at any one time over the Internet.
[/quote]

http://www.yuuguu.com


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