Written by andy80 the 8 Sep 08 at 18:55.
Actually there's a very usefull tool in Ubuntu and it's Remote Desktop. Thanks to this tool a newbie can get remote assistance from a more expert user.
Anyway this tool is completely unusefull if the newbie is behind a firewall or if his connection is behind NAT.
If newbie wants help he has to open a port on his router and redirect traffic directed to that port, to the same port of his local (192.168.x.x) IP. This is very hard to do for a new user!
We should have something similar to MSN Messenger Remote Assistant (for example integrate it into a Jabber client or whatever you want). With it there's no need to have a direct connection and it could be possible for the user to easily get remote assistance.