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The Ubuntu community has contributed 13882 ideas, 66434 comments, 1286163 votes

Idea #10232: handle unsupported hardware by linking to a wiki



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Written by danbhfive the 24 Jun 08 at 13:33. Category: Hardware support.
Related to: wiki.ubuntu.com. Status: New
Description
Right now, if you have a piece of unsupported hardware, Ubuntu does nothing, and you are stuck googling and scouring the forums to see if there are alternatives to getting your hardware working, or even just to confirm that your hardware really doesnt work.

I propose that instead of nothing, Ubuntu whisks you off to a wiki page based off of the hardware Identifier. There, I expect two main activities to take place; users can collaborate on alternative installation methods, and collaborate on advocacy for native linux support.

Some example cases:
3D Graphics older than 6 months. Ubuntu will probabaly have a driver in the restricted-drivers-manager, but is that it? Now it works, and who cares? Why not still link to a page where those interested can email NVidia whatever about their desire for native linux support. Or, if there is a way to donate money to the cause...

3D cards newer than 6 months. A person buying the latest graphics cards won't get support from Ubuntu till the next release, which could be 6 months away (AFAIK). The wiki page could include all the advocacy info previously stated, additionally it could have manual driver installation instructions, like compiling the driver.

NdisWrapper: I have a wireless card that I use ndiswrapper for. I got it working through having good luck through google, and the ubuntuguide.org website, which AFAIK is being slowly taken down. If I got a new card, I'm not sure how I would get it working. The wiki could hold all this info directly, and additionally, I would love to email someone about getting native linux support, even though I have the card working ATM.

Webcam: I bought a webcam on sale, and spent several hours trying to get it working, and googling for information, only to find that it is known that there is NO support for linux at all. It would be nice if I was just told that right away, and a wiki could do that.


SO, to restate the idea: Much hardware today (AFAIK) has a type identifier which OS's use to install the correct driver. Currently, if ubuntu has no support, it does nothing. I wish Ubuntu would pop up a message, and link me to a wiki page (based on the ID) where I could collaborate with other owners of the hardware.

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Craig73 wrote on the 24 Jun 08 at 18:18
I agree that there needs to be a better way to resolve unsupported hardware - I've seen more than one comment where people have had to abandon Ubuntu back to Windows because they couldn't get the hardware issues resolved quick enough.

It's not that I don't think that the forums aren't finding solutions for people - it's just extremely difficult to dig out the solution.

1) There are pages of 'me-too' responses or 'is-there-a-fix-yet' which make it difficult to dig out the problem

2) It's sometimes difficult to know if a solution is still relevant - sure X advice fixed the video card in Feisty? (which being a Ubuntu Newbie is a meaningless reference) but does it fix Hardy - is it even relevant in Hardy (due to new video drivers). Solutions more than a year or two old seem very old to me...

3) There are posted solutions that seem very slash and burn (re-install 5 packqages/add a few others/change applicatiosn completely) which make me wonder if I'm just going to make things worse

Hmmm... I'll likely have more to contribute once I solve the problem or two I have. I have been looking at documentation/forums/bug-trackers - it's kind of overwhelming and lacking any kind of cohesive 'solve my issue' approach. Paid support looks pretty good and I'm a technical person :-)

Craig73 wrote on the 25 Jun 08 at 05:19
Having read the brainstorm more... the various (many) posted ideas for a hardware db and utility (including those that exist/are being worked on) - that links your hardware to a rating, info, fixes seems to meet your need.

start with idea 40

danbhfive wrote on the 25 Jun 08 at 21:43
Idea number 40 doesn't seem to be that great to me. But, there is a duplicate of idea 40, which isnt really a dupe, but this idea is a dupe of the other idea.

Craig73 wrote on the 26 Jun 08 at 06:56
See SMOLT... that seems to offer this.

andersja wrote on the 3 Jul 08 at 17:10
See also this idea, suggesting such a test/info at install time:
http://brainstorm.ubuntu.com/idea/8538/

glotz wrote on the 2 Aug 08 at 15:32
Also see http://www.dohickey-project.com/about.shtml


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