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When a user switches to Ubuntu he/she still wants to keep in touch with friends that still use Windows. However, many video and voice over IP services are either unsupported, or difficult to setup in Ubuntu. Even though Ekiga is installed by default. It's unrealistic for a new Ubuntu user to ask his/her friends to switch services to keep in touch. Ubuntu should support common existing protocols by default.
Currently, the only such service Ubuntu supports is Skype.
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