I'm sure that we're all aware of the criticisms that open source software faces, one of which is documentation and support. One of the best source of information in both of these cases is to ask the community. There are countless amounts of websites offering advice on common and less common issues that users may face. I feel, however, that finding this information in the first instance can be quite hard and time consuming, especially for those without advance knowledge of keyword searches in Google. Also, posting a request or question in the unofficial Ubuntu forum doesn't always yield successful results. Messages can get lost in archives within a few hours and you can't always guarantee that the person with the answer will be browsing the forum.

There is an opportunity in Ubuntu for it to tap into the unofficial community support within the desktop environment that I feel it is missing.